Reference

How We Handle Your Account Information

We collect what's needed to run your account, process bKash, Nagad and Rocket wallet transactions, and keep your login secure. This policy covers what we gather, why we need it, and how you control it.

Account securityWallet transaction recordsSupport contact historyDevice login dataOptional marketing preferences
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Okgo Game How We Handle Your Account Information
DATA HANDLING

Security, Retention and Your Rights

We secure account data with encryption at rest and in transit. Wallet transaction records stay on file for the period required by payment processors and local regulations where applicable. You can request access to your data, correct errors, or close your account through support channels.

Encryption Standards Login credentials, wallet details for bKash, Nagad and Rocket, and session tokens are encrypted. We use SSL for all data transmitted between your device and our servers, and encrypted storage for account records at rest.
Retention Periods Active account data stays accessible while your account is open. Transaction history for deposits, withdrawals and bets is kept for the duration required by payment processors and local compliance obligations. Closed accounts are archived; identifiable data is deleted after retention periods expire where law allows.
Your Access Rights Request a copy of stored data, correct inaccurate account details, or ask us to delete information where local law permits. Account closure triggers deletion of non-essential data; transaction records may remain for compliance purposes in eligible regions.
Cookie Controls Essential cookies keep you logged in and remember language preference. Optional cookies track lobby usage to improve game recommendations. Disable optional cookies in your browser; essential cookies are required for the account to function properly.
DATA REQUESTS

How to Contact Us About Your Information

If you want to review what data we hold, update account details, or request deletion where local law permits, reach us through these channels. Response times depend on request complexity, but we aim to confirm receipt within one business day.

Team online

Account Data Request

Email our privacy team with your registered mobile number and account username. We'll send a summary of stored data and transaction history to your verified contact within five business days where regulations require it.

Live Support Chat

Open the support chat in your account dashboard. Agents can update marketing preferences, verify wallet details, or escalate data access requests to the privacy team. Available for urgent account security questions.

Account Settings Panel

View and edit your mobile number, preferred language, and marketing opt-in status directly in account settings. Changes to wallet details require verification for security, but contact preferences update instantly.

Privacy Policy Questions

Payment processors receive only the wallet account number and transaction amount needed to complete each deposit or withdrawal. We don't share wallet credentials with marketing partners, game providers or other third parties.

Email our privacy team from your registered contact. We'll send a summary of account details, transaction history, login records and support conversations within five business days where local regulations require data access rights.

Deposit, withdrawal and bet history stays on file for the retention period required by payment processors and applicable regulations. Active account data remains accessible; closed accounts are archived and purged after compliance obligations expire.

Non-essential data is deleted when you close the account. Transaction records and verification documents may be retained for the period required by local law and payment processor rules in eligible regions, then removed from active systems.

Go to account settings and toggle marketing preferences off. You'll still receive essential account notifications for deposits, withdrawals and security alerts, but promotional updates stop immediately. Re-enable anytime from the same panel.

Support agents see basic account details and transaction history to resolve issues. Payment and compliance teams access wallet records and verification documents only when processing withdrawals or investigating suspicious activity. Access is logged and limited to staff who need it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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