We've written these terms so you know exactly what happens when you open an account, deposit through bKash, Nagad or Rocket, place bets on cricket matches or spin slots, and request a payout.
All content on Okgo Game, including logos, graphics, game interfaces and text, is owned by us or our licensors. You may not copy, reproduce or distribute any content without written permission. Game software is licensed to us by third-party providers; you access it under their terms as well as ours. Unauthorized recording, streaming or distribution of game sessions is prohibited and may
result in account closure.
Set deposit and loss limits in your account settings. Once applied, a limit takes effect immediately and can only be increased after a cooling-off period of seven days. You may request a temporary account suspension or permanent closure by contacting support. Account closure requests are processed within one business day. During exclusion, you will not be able to log in or receive
promotional communications. If you reopen your account after exclusion, previous limits do not automatically reinstate; you must set new ones. We do not offer credit or allow negative balances. If your account shows a deficit due to a chargeback or payment reversal, access is suspended until the debt is cleared.
Do not use the platform for money laundering, fraud or any illegal purpose. Do not collude with other players, use bots or automated software, or exploit technical errors to gain an unfair advantage. Do not share your account or allow others to place bets on your behalf. Do not register multiple accounts to abuse bonuses or promotions. We monitor betting patterns and
account activity; suspicious behavior triggers an investigation and may result in account closure and forfeiture of funds. Do not attempt to reverse or dispute legitimate transactions after losses. Chargebacks filed without valid reason are treated as fraud and result in permanent exclusion.
We collect your contact details, payment information and betting history to operate your account and comply with legal requirements. You may request a copy of your data or ask us to delete your account by contacting support. Deletion is processed within seven business days after your final withdrawal clears. We retain transaction records for audit and compliance purposes as required by law.
We store your name, mobile number, email, payment method details, betting history and identity documents you upload for verification purposes.
We encrypt your login credentials and payment data. We do not store your bKash, Nagad or Rocket PIN. You control account access through your password.
We keep your account data for as long as your account is active, plus the minimum period required by local financial regulations after closure.
Email support to request a copy of your data, correct inaccurate information, or delete your account. Include your username and government ID for verification.
We accept deposits through bKash, Nagad, Rocket and bank transfer. Minimum deposit amounts are shown on the cashier page and vary by method. Deposits usually reflect in your account within minutes for mobile wallets and within one business day for bank transfers. You may only deposit from a wallet or bank account in your own name. Third-party deposits are prohibited and will
be refunded minus processing fees. We do not charge deposit fees, but your payment provider may apply their own transaction charges. Deposited funds are held in your account wallet and are available for betting or withdrawal at any time, subject to any active bonus wagering requirements. If a deposit fails or is reversed by your bank or wallet provider, we will deduct
the corresponding amount from your account balance.
We may update these terms to reflect legal requirements, operational changes or new features. Updated terms are posted on this page with the revision date. We notify you by email or account message when material changes are made. Continued use of the platform after the effective date means you accept the new terms. If you do not agree, withdraw your balance and
close your account before the changes take effect.
Stake limits vary by game and market. Cricket markets, including IPL and BPL matches, have separate limits displayed on each betting slip. We accept bets up to the published maximum; stakes above that limit are rejected. Once a bet is placed, it cannot be cancelled unless the event is postponed or voided by the operator. Winnings are credited to your account immediately
after the bet settles. If a match is abandoned or a game malfunctions, the stake is refunded. We reserve the right to void bets placed after an event has started, if the outcome is already known, or if the odds were displayed incorrectly due to a technical error. For live casino games, bets are final once the dealer calls no more bets.
For slots and crash games, bets are final once the spin or round begins.
By creating an account on Okgo Game, you agree to these terms in full. We operate under the laws and regulations applicable to online gaming services in eligible jurisdictions; availability depends on your local law and eligible regions in Bangladesh. You must be of legal age
in your region to register and play. We reserve the right to verify your identity before processing withdrawals and to suspend accounts that violate these terms. Your deposits via bKash, Nagad or Rocket are processed through secure payment gateways, and we do not store your wallet
PIN or financial credentials. We update these terms periodically; continued use of the platform after updates means you accept the revised terms. If you disagree with any term, close your account and withdraw your balance before the changes take effect. For disputes, contact our support team
first; unresolved issues may be escalated through the dispute-resolution process outlined in the questions section below. We limit our liability to the balance held in your account at the time of the dispute. We do not guarantee continuous, uninterrupted access to the platform and may suspend
services for maintenance or legal compliance. Any bonus, promotion or reward is subject to separate bonus terms published on the promotions page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Withdraw your balance to the same bKash, Nagad or Rocket number you used for deposits, or to your verified bank account. Minimum withdrawal limits are displayed on the cashier page. We process withdrawals within one to three business days after identity verification is complete. If you have not verified your account, upload your documents first. Withdrawals are subject to anti-money-laundering checks; we
may request additional information or documentation if unusual transaction patterns are detected. You may only withdraw winnings from bets that have settled; unsettled bets remain locked in your account until the outcome is confirmed. If a bet is voided or cancelled, the stake is returned to your account. We reserve the right to cancel withdrawals and investigate accounts suspected of fraud, collusion
or bonus abuse.
We are not liable for losses resulting from your failure to secure your login credentials, from technical issues beyond our control, or from your breach of these terms. Our total liability to you is limited to the balance in your account at the time of the claim. We are not responsible for third-party payment provider errors, delays or failures. We do not
guarantee uninterrupted access to the platform and are not liable for losses caused by scheduled or emergency maintenance. We are not liable for taxes or fees imposed by your local jurisdiction on your winnings; you are responsible for reporting and paying any applicable taxes.
You may open one account per person. Provide accurate contact details, a valid mobile number, and a working email address during registration. We send a one-time PIN to your mobile to verify your number. Duplicate accounts are prohibited and will be closed with balances forfeited. You are responsible for keeping your login credentials secure; we are not liable for unauthorized access resulting
from your own disclosure of passwords. We verify your identity before processing large withdrawals or when suspicious activity is detected. Upload a copy of your national ID or passport and a recent utility bill showing your address. Verification usually completes within one business day. If you fail verification, we may freeze withdrawals until you provide acceptable documents.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.